Terms of Service

Last updated: October 3, 2026

These terms are an agreement between you (the "Customer") and SmallWeb, LLC, an Indiana limited liability company ("SmallWeb," "we," "us"). By purchasing a plan, you agree to these terms.

1. The service

SmallWeb designs, hosts, monitors and maintains a website for your business, as described in the plan you choose. Plan features are described on our pricing page at the time of purchase. In summary:

• Essential ($79/month or $758/year): a website of up to 10 pages, contact/quote form, hosting, SSL, 24/7 monitoring, search and AI search setup, 2 updates per month, and support by email/ticket. Additional updates are $49 per update.
• Premium ($149/month or $1,430/year): a website of up to 10 pages, contact/quote form, hosting, SSL, 24/7 monitoring, search and AI search setup, unlimited updates, and support by email/ticket.

Prices are in US dollars and don't include applicable sales tax, which is added at checkout where required.

How we build your site. Your website is built by SmallWeb's own site generator, software our team wrote to produce fast, static websites. We don't use AI website builders, and AI doesn't write or design your site. We may use AI tools to check text and content we bring over from your existing website for accuracy (for example, to catch leftover cookie notices or menu text). You can review and change any of your content before your site goes live.

2. Getting your site live

We aim to publish your website on a preview address within 24 hours of receiving your completed onboarding form and any photos, logos or content you want included. Connecting your own domain happens once you're ready and, where needed, once you've given us access to your domain's settings.

3. Term and renewal

• No minimum term. There is no contract or minimum term. You can cancel at any time (see section 5).
• Monthly billing. Monthly plans are billed month-to-month and continue until cancelled.
• Annual billing. Annual plans are paid up front at a 20% discount and renew automatically for another year. You can switch to monthly billing at any renewal.
• Renewal reminders. We'll email you before each annual renewal.

4. Payment

Payments are processed by Stripe and charged to the card or bank account on file. There is no setup fee; your first payment starts your service. You can update your payment method and view your invoices in our billing portal. If a payment fails, we'll retry and notify you. If payment isn't resolved within 14 days, we may pause your website until your account is current.

5. Cancellation

To cancel, email billing@getsmallweb.com from the email address on your account. We'll reply to confirm your cancellation and the date your service ends.

• You can cancel any plan at any time. Your website stays up until the end of the period you've already paid for (the current month on monthly plans, or the current year on annual plans), and your service ends then. No notice period is required.
• We don't give partial refunds for the remainder of a paid month or year. To avoid an annual renewal charge, cancel before the renewal date.

6. Updates

Premium plans include unlimited updates for as long as your plan is active. Essential includes 2 updates per month; additional updates are $49 per update. An "update" is a change to existing content: text, photos, hours, services, or the layout of an existing page. New pages, new features, integrations and full redesigns aren't updates and are quoted separately.

7. Ownership

• Your domain. Your domain name is registered in your name and is always yours.
• Your content. Text, photos and logos you provide remain yours. You give us permission to use them to build and operate your website.
• Your website. After 12 months of paid service (counted as total paid months), ownership of your website's published files and content transfers to you. If you ask, we'll migrate it to hosting you control at no cost.
• Our tools. Our templates, site-building software, content management system and internal tools remain SmallWeb's property and are not transferred.

If you leave before 12 paid months, your domain remains yours, and your website is taken offline at the end of your service unless we agree on a buyout.

8. Your responsibilities

You're responsible for the accuracy of the information you give us and for having the rights to any content you provide. You agree not to use the service for anything unlawful.

9. Search and AI visibility

We set up every site using search engine and AI search best practices. We do not guarantee any particular ranking, traffic, or placement in search engines or AI tools, which are controlled by third parties.

10. Uptime and support

We monitor your website 24/7 and work to fix problems promptly. Support requests on all plans are handled by email/ticket during business hours, usually within one business day. We don't guarantee uninterrupted availability, and scheduled maintenance or third-party outages may occasionally affect your site.

11. Limitation of liability

To the maximum extent allowed by law, SmallWeb's total liability for any claim relating to the service is limited to the amount you paid us in the 3 months before the claim. We aren't liable for indirect or consequential damages, such as lost profits.

12. Changes

We may update these terms. We'll notify you by email of material changes at least 30 days before they take effect. Prices are fixed for your current term.

13. Governing law

These terms are governed by the laws of the State of Indiana.

Contact

SmallWeb, LLC · hello@getsmallweb.com